Contact

Contact Us

We typically respond within 1–2 business days (Mon–Fri, 9am–6pm IST)

Technical issues, conversion errors, account problems

Subscription changes, refund requests, invoices

Partnerships, enterprise plans, custom integrations

Before Contacting Support

Please check these common issues first:

Conversion stuck? If your conversion shows "Processing" for more than 5 minutes, go to the project page and click Retry.
Empty output? Ensure your OpenAI API key is valid and has quota. Check Settings → API Configuration.
Login issues? Try the "Forgot Password" link on the sign-in page.
Upload failing? Ensure your file is under 50MB and is a supported format (PNG, JPG, PDF, PPTX, WebP).

Response Time

Support: within 24 hours · Billing: within 1 business day · Business: within 2 business days